Workflows

Overview

Patients interact with the platform through appointment booking and healthcare consultations.

The patient journey begins with registration and continues through ongoing healthcare interactions.

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Patient Registration

Patients are typically registered by a Tenant Administrator.

sequenceDiagram

    participant Admin

    participant PatientService

    participant IdentityService

    participant Keycloak

    Admin->>PatientService: Register Patient

    PatientService->>IdentityService: Provision Identity

    IdentityService->>Keycloak: Create Account

    Keycloak-->>IdentityService: User Created

    IdentityService-->>PatientService: Identity Provisioned

    PatientService-->>Admin: Patient Registered

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Appointment Booking

Patients may schedule appointments with available providers.

sequenceDiagram

    participant Patient

    participant AppointmentService

    participant ScheduleService

    Patient->>AppointmentService: Request Appointment

    AppointmentService->>ScheduleService: Validate Slot

    ScheduleService-->>AppointmentService: Slot Available

    AppointmentService->>AppointmentService: Create Appointment

    AppointmentService-->>Patient: Appointment Confirmed

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Appointment Management

Patients may manage upcoming appointments.

flowchart LR

    BOOK["Book Appointment"]

    VIEW["View Appointment"]

    RESCHEDULE["Reschedule"]

    CANCEL["Cancel"]

    BOOK --> VIEW

    VIEW --> RESCHEDULE

    VIEW --> CANCEL

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Video Consultation

Patients join consultations through appointment-linked video sessions.

sequenceDiagram

    participant Patient

    participant VideoService

    participant Jitsi

    Patient->>VideoService: Join Consultation

    VideoService->>Jitsi: Validate Access

    Jitsi-->>Patient: Join Meeting

    Patient->>Patient: Participate in Consultation

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Patient Journey

flowchart TB

    REGISTER["Registration"]

    BOOK["Book Appointment"]

    CONFIRM["Appointment Confirmed"]

    CONSULT["Video Consultation"]

    COMPLETE["Consultation Completed"]

    REGISTER --> BOOK

    BOOK --> CONFIRM

    CONFIRM --> CONSULT

    CONSULT --> COMPLETE

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Typical Responsibilities

A patient typically:

1. Maintains profile information
2. Books appointments
3. Reviews upcoming appointments
4. Participates in consultations
5. Manages healthcare interactions